SHIPPING & RETURNS
Shipping
Each Maison Floréa Atelier piece is carefully handcrafted and prepared with attention to detail.
Processing Time
Orders are typically prepared within 2–5 business days before shipping.
For personalized, custom-made, wedding, or wholesale orders, processing times may vary depending on the size and complexity of the order. If additional time is required, we will contact you after purchase.
Shipping Destinations
We currently ship to:
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United States
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Spain
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Selected European countries
If your country is not available during checkout, please contact us and we’ll be happy to assist you.
Shipping Costs
Shipping costs are automatically calculated at checkout based on your location and package size.
Delivery Estimates
United States:
3–7 business days
Spain:
2–5 business days
Europe:
5–10 business days
Please note that delivery times are estimates and may vary during holidays or due to carrier delays.
Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number.
Returns & Exchanges
Because each item is handmade with care, we do not accept returns or exchanges for:
• Personalized items
• Custom wedding or event orders
• Wholesale orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the product and packaging.
We will gladly work with you to find the best solution, including a replacement or refund when appropriate.
Cancellations
Orders may be cancelled within 12 hours of purchase.
Once production has begun, cancellations are no longer possible for handmade or personalized items.
Damaged Items
If your package arrives damaged, please contact us within 48 hours after delivery.
Please include:
• Your order number
• Photos of the damaged product
• Photos of the shipping box
This allows us to process your claim as quickly as possible.
Questions?
If you have any questions before placing an order, we’d love to hear from you.
Email: info@maisonfloreaatelier.com